Returns & Exchanges
At BAIXA, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn items in their original condition. If your new fashion piece isn't the perfect fit, our streamlined process makes returning or exchanging simple and stress-free.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact.
Label and Ship
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized collection point.
Receive Your Refund
Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing